Performance Collision Center

Let me began by stating I was very happy with the bodywork completed, however, my vehicle ran very quietly when I dropped off for repairs, however, 13-15 days later I attempt picking up my vehicle and it ran very loud and it did not when dropped off. I have been extremely disturbed, angry and unhappy with the response. I will never do business here or a Pierson Ford again.

I had an Absolutely terrible experience. I think this is by far one of the worst service experiences I have had and would not recommend this place to anyone. Let me list the top five, yes theres way more than 5, reasons why it was a bad experience 1. My account manager did not once give me a call to share updates. Every time I called, I would be on hold and then she would be unreachable. I never got a call back, ever, for any voice mail 2. It took over 2 months for them to fix my car with no timeline updates or estimated completion date 3. After 50 days they did give me a date but the car was not ready then and they had to extend their time of completion by another week. Poor planning! 4. The final step was to send the car to the dealership which they did 2 days after saying its sent from their end. I only know because the car has remote tracking and I also reached out to someone at the dealership who confirmed my assumption. 5. Upon getting my car, i was disappointed with how dirty it was and the minimal effort put into cleaning it

Performance Collision did a great job with my vehicle. They had to wait for parts to arrive before they could schedule and begin repairs, but that is outside their control. Communication was clear and consistent, and they were only a text away for questions and updates. Briley was particularly helpful and I appreciated everyone I interacted with. I just got the car back and so far, so good. I highly recommend them!

My experience with them has been absolutely dreadful. To begin with, I had to bring my car in for repairs on two separate occasions, and both times they couldn't find my appointment on their schedule when I arrived. The case manager failed to provide any explanation and simply informed me that they would need to reschedule. As a result, my vehicle ended up sitting at their facility for a staggering 30 days, forcing me to rely on a rental car. Communication with them was virtually non-existent; every time I called, I was transferred multiple times and promised a call back that never materialized. Additionally, they showed a complete disregard for emails, failing to respond to any of my inquiries. Upon finally receiving my car, I discovered that a part responsible for securing the rear bumper had fallen out. It was only then that they informed me the part was on backorder and unavailable for replacement. Had the part not fallen out, they likely would have neglected to mention this issue altogether. They made promises to order the part and follow up with me, but once again, they failed to fulfill their commitment. Without a doubt, this repair shop has been the worst I have ever encountered. I would never recommend their services to anyone.

I'm deeply disappointed to leave a 0-star review for Performance Collision Center. My recent encounter with them has been nothing short of a nightmare. Despite the damages being from the accident, their approach to addressing them was extremely inadequate and lacked attention to detail. From attempting to deceive about damages that existed prior to the accident, to their consistent efforts to take shortcuts and provide UNCLEAR information, this place truly falls short of any reasonable standard. Their blatant disregard for honesty, transparency, and quality is evident in their attitude towards imperfections and their dismissive approach to customer concerns. Save yourself the frustration and avoid this place at all costs. What's even more concerning is their apparent affiliation with a local Progressive agent, which seems to hint at an under-the-table deal going on. Save yourself the frustration and avoid this place at all costs.

If I could, I would have given this business 0 stars. My experience with Performance Collision Center has been anything, but easy and I would urge consumers to find a different body shop to take your chances with. The deal is, I ran over a curb and tore off my rocker molding. Tuff, I know. Upon taking my car into Pearson Ford, I was recommended to go to their auto body shop "Performance Collision Center". Upon arriving at Performance Collision Center, my car damage was estimated to be $539.04 with the parts costing $433.03. This estimate was on 7/13/2023. I scheduled with them to have the parts ordered and put on 7/25/2023. Fast forwarding to my appointment, I dropped my car off at 8am and proceeded to purchase a rental from the enterprise center for the day. Fast forward again to 3pm, I called the center to see what was going on with my car. (To replace the rocker molding all it really is, is a plastic part to be painted prior to my arrival with plastic clips to be clipped onto the frame.) I was told that my car was assigned to a technician and they have dismantled my car and are coming up with a game plan to put it back together... From what I have just told you so far, there is no need to "dismantle" my car since the part came all the way off from hitting the curb (I also took all the clips out). I told the receptionist this and that what she was saying didn't make much sense to me. She told me she would call me back shortly to do what I assumed would be to find a plausible answer to my question. She called me back at 3:51pm which I missed and called them back at 4:15pm and told me that they ordered the wrong part and that the correct part would need to be ordered. After sifting through the terminology being used, I found out that I would owe more than what was previously quoted on the parts to be put on. At this point I am annoyed that they have had my car all day and not contacted me that they have the wrong part, so that I can come pick my car up. I asked if they would then reimburse my rental or if they would allow me to have my car back to which she then got off the phone to find more answers. I was called back and told that I need to come pick my car up and that they close at 5:30pm. I was not in the position to get there earlier than 5:30, but arrived at 5:35pm. When I arrived, they were closed and I was not able to get my car back. I went over to Pearson and found a nice lady from Pearson that listened to me and was able to order me a Lyft home after returning my car rental. The next day 7/26/2023, I walked into Performance Collision Center to get my car and understand what has been going on with this whole frustrating process. I was greeted by the manager who printed my new quote for my part which didn't make sense. The new part cost $240.30, which was cheaper than the part ordered, but for this new part, I was quoted $676.73 which is an extra $137.69. I then asked her to print my old quote, which seemed to be updated with the new part information, but that quote was still cheaper than my newest quote at $592.99. If you are following along at this point, I pretty much have 3 different quotes that all say different final costs. This is ridiculous. I later came back after getting my original quote from home (ALLLWAYYSSS SAVE YOUR QUOTES) and had a discussion with the manager who helped to lower the price, so that I only owed $46.30 more than what I have already paid. Honestly at this point it is robbery. theres no way they are paying their technicians at the rates I was charged for, but that's besides me. After settling on this I asked them to call me when the part comes in before it was painted. I left home with solace that I just wanted to get this whole thing over with. It is now August. 23rd and I am finally getting my part put on. I called 3 times in the middle of this whole stent.